At Sealand Maersk Vietnam, we strive to understand and listen to your demands and concerns when it comes to moving your precious goods around the world.
We understand the importance of receiving timely response and care about your experience, therefore we would like to share our Finance touch points for your convenience as below:
FINANCE TOUCH POINTS
| Invoicing related | Payment related & Freight release | Refund | Dunnings & General Finance queries | |
|---|---|---|---|---|
|
Contacts
|
Invoicing related
1. Visit our website to get invoice: https://www.sealandmaersk.com 2. If no invoice available on website, please send email to: VN.INVOICE@MAERSK.COM |
Payment related & Freight release
|
Refund
|
Dunnings & General Finance queries
|
|
Expected Response time
|
Invoicing related
8 working hours
|
Payment related & Freight release
2 working hours
|
Refund
8 working hours |
Dunnings & General Finance queries
8 working hours
|
|
Escalation 1
|
Invoicing related
|
Payment related & Freight release
|
Refund
Harshad.Kalled@Maersk.com |
Dunnings & General Finance queries
|
|
Escalation 2
|
Invoicing related
|
Payment related & Freight release
|
Refund
|
Dunnings & General Finance queries
|
|
Escalation 3
|
Invoicing related
|
Payment related & Freight release
|
Refund
|
Dunnings & General Finance queries
|
We need your help to follow the escalation points as provided in the timeline before calling our finance desk, as our finance call number is being shut down. We will definitely keep you updated as soon as the plan is in place.
We would like to thank you for your continued good support and cooperation.
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