At Sealand Maersk Vietnam, we strive to understand and listen to your demands and concerns when it comes to moving your precious goods around the world.

We understand the importance of receiving timely response and care about your experience, therefore we would like to share our Finance touch points for your convenience as below:

FINANCE TOUCH POINTS

Invoicing related Payment related & Freight release Refund Dunnings & General Finance queries
Contacts
Invoicing related

1. Visit our website to get invoice: https://www.sealandmaersk.com

2. If no invoice available on website, please send email to: VN.INVOICE@MAERSK.COM
You can share email address on which you need auto legal invoices from our end.

Payment related & Freight release
Refund
Dunnings & General Finance queries
Expected Response time
Invoicing related
8 working hours
Payment related & Freight release
2 working hours
Refund

8 working hours
Expected refund time: 30 Days

Dunnings & General Finance queries
8 working hours
Escalation 1
Invoicing related
Payment related & Freight release
Refund

Harshad.Kalled@Maersk.com
(post 30 Days)

Dunnings & General Finance queries
Escalation 2
Invoicing related
Payment related & Freight release
Refund
Dunnings & General Finance queries
Escalation 3
Invoicing related
Payment related & Freight release
Refund
Dunnings & General Finance queries

We need your help to follow the escalation points as provided in the timeline before calling our finance desk, as our finance call number is being shut down. We will definitely keep you updated as soon as the plan is in place.

We would like to thank you for your continued good support and cooperation.

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